Frequently Asked Questions

Shipping

Free Shipping within the United States. International Shipping Calculated at Checkout.

Products are printed on demand after your order is placed. This allows us to minimize inventory costs and donate more to charity. USA orders are printed, shipped, and delivered in 7-14 business days. For international orders, please allow 10-20 business days for delivery.

An email will be sent with tracking information once your order has been shipped. If you created an account at checkout, you can also access your tracking information there. Login to your account via the circle icon on the main menu. 

Returns

Yes. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Since products are printed on demand after your order is placed, returns are only accepted for damaged or defective items. Returns are not accepted due to size. Please review the size guide on the product page, if applicable, prior to placing your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, contact us via the Contact Us page on this website or email us at support@thissavesdogs.com. If you meet the necessary requirements, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Multi-product orders may arrive in multiple shipments. Contact us 24/7 via the Contact Us page on this website or email us at support@thissavesdogs.com. Our customer service team will respond to all inquiries within 24 hours.

Other Questions

When you make a donation or purchase a product from our store, the minimum costs to make and sell the product are subtracted from the price and all the profit that's left over is used to provide food and other essentials to shelter dogs! Profit varies by product and is typically 30-40% of the retail price for merchandise and 100% for donations.

No. Authentic ThisSavesDogs™ products can only be purchased on our official website, ThisSavesDogs.org.

Contact us 24/7 via the Contact Us page on this website or email us at support@thissavesdogs.org. Our customer service team will respond to all inquiries within 24 hours.

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